10-YEAR HEALTH COMMITMENT

(For Puppies Purchased After 01-01-2024)
Whisker and Wagging Tails wants to inform potential puppy owners that owning a puppy involves regular veterinary visits and that the costs of these visits will be the responsibility of the owner.
Whisker and Wagging Tails makes every effort to ensure that puppies are healthy upon arrival, but as they are living creatures, health issues may arise.
Our commitment to addressing any health issues beyond the first year is contingent upon the owner purchasing pet insurance for the puppy for the first full 6 months from the date of arrival.
If the owner does not have an active insurance policy by a major medical pet health insurance provider for a minimum of the first 6 months, then our health commitment ends after the first year of your puppy’s arrival date.

DEFINITIONS
The term “Veterinarian” refers to a licensed medical professional for animals as recognized by the state licensing authority.
The term “infectious period” refers to in this Agreement, the first Fourteen Days (14) after the puppy has been purchased by the purchaser and transferred to the customer’s home.
The “Purchase Price” referred to in this agreement only pertains to the cost of the puppy from Whisker and Wagging Tails and does not include any additional expenses such as taxes, shipping fees, health certificate costs, veterinarian expenses, shipping crates or any other costs incurred by the buyer.

OUR COMMITMENT
Before a puppy is sent to its new home, it undergoes a thorough veterinary examination and the breeder follows our vaccination and deworming guidelines.
This commitment applies to any health issues that may arise after the puppy arrives.
This commitment is only valid for puppies that have been delivered and have continuously resided in South Africa

1. Days 1-14: During the first 14 days after arrival, if your puppy is diagnosed with a contagious disease, illness, or parasite, Whisker and Wagging Tails will refund you for reasonable and sensible veterinary expenses up to the purchase price of the puppy, as long as you present the bills within Three weeks (03) of the puppy’s arrival. This does not require the customer to have pet insurance.

2. Year 1: Within the first year of arrival from Whisker and Wagging Tail, if your dog is certified by two licensed veterinarians of your choice to have a congenital or hereditary condition that significantly affects its health and you notify Whisker and Wagging Tails in writing of this condition within Five Business Days (05) of the first veterinarian’s diagnosis, Whisker and Wagging Tails will refund you for reasonable, documented, actual veterinary expenses related to this condition up to the purchase price of the puppy.

3. Years 2-10: For all breeds except for Bulldog breeds, between the first and tenth anniversary of the date of arrival, if your dog is certified by two veterinarians of your choice to have a congenital or hereditary condition that adversely affects the dog’s health and you notify Whisker and Wagging Tails in writing within Five Business Days (05) of the first veterinarian’s diagnosis, Whisker and Wagging Tails will, upon presentation of reasonable, documented, actual veterinary expenses related to this condition, provide you with a credit of 50% of the purchase price of your puppy to be used towards the purchase of another puppy from Whisker and Wagging Tails or refund you for your actual veterinary expenses up to 25% of the original purchase price of your puppy, at your discretion.

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EXCLUSIONS FROM 10-YEAR HEALTH COMMITMENT
This commitment does not cover:

1. The cost of regularly taking a puppy to the Veterinarian, feeding the puppy, providing medicine and supplements, training, grooming, cleaning, and any other expenses involved in caring for and owning a puppy.

2. Injuries or accidents such as foreign object ingestion, falls, bruises, scrapes, bumps, choking, bug bites, or injuries caused by humans, runaway incidents, car-related injuries, and illnesses or injuries stemming from, or connected to, veterinary procedures such as spaying or neutering etc.

3. Contagious diseases or parasites found more than 14 days after the puppy arrives.

4. Diagnosis of hip dysplasia in breeds prone to it and who are either overweight or over-exercised

5. Physical characteristics, breed standards, or aesthetic preferences such as appearance, size, etc.

6. Behavioral, personality, or temperament traits such as POTTY TRAINING, CHEWING, DIGGING, ETC.

7. Hereditary illnesses diagnosed over 10 years after the puppy arrives.

8. Health issues found over one year after arrival for Bulldog breeds.

9. Bulldogs diagnosed with CHERRY EYE, ENTROPION, LOOSE HIPS, SKIN ALLERGIES, ELONGATED SOFT PALATE, SMALL TRACHEA, STENOTIC NARES, or other typical conditions for the breed at any time.

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OTHER EXCLUSIONS
Low blood sugar, is a common issue for small breed puppies, especially those weighing 5 lbs. or less. Symptoms include low energy, loss of appetite, sluggishness, abnormal body temperature, and vomiting or diarrhea.
To prevent hypoglycemia, it is important to establish a proper and monitored feeding schedule for the puppy, especially during the first two weeks in their new home.
It may also be helpful to use supplements like NURI-CAL, NUTRI-STAT, KARO SYRUP, or processed honey to temporarily boost the puppy’s energy and encourage them to eat.
Kindly note that hypoglycemia is not covered by our 10-year Health Commitment as it is not a hereditary or congenital condition, and it is ultimately the responsibility of the puppy’s owner to ensure they are eating properly. We recommend familiarizing yourself with our cited video on hypoglycemia.

PUPPY OWNER OBLIGATIONS
In order to be eligible for our 10-Year Health Commitment, certain obligations must be met. These include:

1. Obtaining proof of pet insurance from a major provider for at least six months from the puppy’s arrival;

2. Providing evidence of regular Veterinarian visits and maintaining records;

3. Totally Avoid dog parks and other places where the puppy may interact with unknown dogs until vaccinations are completed;

4. Not breeding the puppy;

5. Providing appropriate exercise;

6. Ensuring regular veterinary care;

7. Following a healthy diet; and

8. Providing proof of valid claims made through pet insurance.

Failure to meet these obligations will result in the termination of this Health Commitment.

CONTACT INFORMATION
If you have met the conditions outlined in this 10-year health commitment and your puppy is experiencing a health issue that you believe may be covered under this commitment, it is important that you contact Whisker and Wagging Tails immediately. You can do this by emailing info@whiskerandwaggingtails.co.za or calling (+27) 73-310-3817.